RETURN & REFUND POLICY

We want you to feel confident shopping with ShaliLynn Luxe. Eligible items may be returned within 30 days of delivery if unused, unworn, unopened, and in their original condition and packaging.

Beauty, Skincare & Personal-Care Items
For health and hygiene reasons, opened, used, or unsealed skincare, cosmetics, bath, beauty, personal-care, and certain wellness products are not eligible for return.

Third-Party Products
Some items are fulfilled by third-party brands or suppliers and may have different return requirements or be final sale. Product-specific return restrictions will apply when applicable.

Starting a Return
Please email shalisa@shalilynnluxe.com before returning an item. Include your order number, the item you wish to return, and the reason for the return. Unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Items
Contact us promptly if an item arrives damaged, defective, or incorrect. Please include your order number and photos of the item and packaging so we can review the issue and provide an appropriate resolution.

Refunds & Return Shipping
Approved refunds are issued to the original payment method after the return is received and reviewed. Please allow up to 10 days for an approved refund to be processed. Customers are responsible for return shipping unless an item arrived damaged, defective, or incorrect. Original shipping charges are generally non-refundable.

Exchanges & Final Sale Items
Exchanges are subject to product availability. Items designated final sale are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Questions? Contact us at shalisa@shalilynnluxe.com.